True in art, true in business:
Simplicity is the highest goal, achievable when you have overcome all difficulties. After one has played a vast quantity of notes and more notes, it is simplicity that emerges as the crowning reward of art - Frédéric François Chopin
You’ve put in thousands of hours with your current processes—now is the time to simplify and improve them. Now is the time to refine and enhance them.
We Develop Process for You
Developing business processes and workflows to support them requires analysis, knowledge, and experience. We work with you and your employees to map the current methods and procedures, and to develop the best, and simplest, way and improve them. We mock up and simulate proposed processes, automated or manual, to test them.
There are three critical process types in most businesses: customer, supplier, and internal processes. Many of these are handled by the core systems—ERP, accounting and so on—but others are handled ad hoc by your staff and something like a Standard Operating Procedures manual.
Customer and client processes are critical because you have to keep those who consume your products and use your services. In almost all cases, other companies are actively soliciting your customers. Read how we can help you with retention and customer satisfaction.
Supplier processes are important because it has to be easy for your suppliers to service you—and to give you the preferential treatment that you deserve. BPM integrates processes with suppliers, reducing time, complexity and risk. Read how we can help you with integration.
Internal processes and procedures are often the most difficult for companies to follow. It is too easy to skip steps: “We’ll deal with that later” and later never comes. BPM recognizes, formalizes and makes concrete the critical internal processes, making them failsafe by involving responsible levels of management and making everyone accountable when exceptions occur. Read how we can help you build strong internal processes.
Business Processes are never 'just internal' or 'just customer'. They always lead to other activities—whether it is accounting for a sale or month-end sales reporting, every transaction requires followup. Departments collaborate to accomplish business goals as part of normal day-to-day processes.
Putting the management of timelines, compliance requirements and reporting into workflows guarantees timeliness; collaboration improves accuracy.
We are here to help you build collaboration in your company and to make sure that you Do It Right—call us to find out how.